Contact us

Do you have any questions?

For any inquiries or support, please contact us exclusively via the provided email address. We’re here to assist you and will respond to your message as quickly as possible. Thank you for your understanding!

Contact Information

Email Address: contact@vadenly.com

Phone number: +447427125073

Business Address: 64 Temple Street, Yau Ma Tei, Kowloon, Hong Kong

Open Hours

Monday to Friday, 9:00 AM – 6:00 PM GMT+2
Please allow up to 12 hours for a response on weekdays, and 24 hours on weekends.

Or you can just fill the form below:

Frequently asked questions

With the exception of holidays, we process all orders within 1-2 business days, Monday through Friday.

Orders usually arrive in the Germany within 3–7 business days after shipping.

Returns are accepted within 30 days of delivery. Items must be in their original packaging and unused. For complete information, please see our Return & Refund Policy.

Within 20 days of approval, we will return the money to the original payment method.

All major credit and debit cards are accepted by us via Shopify Payments.

Free Shipping

We offer Free Shipping within Germany on all orders. Please refer to our Shipping Policy for further information.

30-Day Return Policy

Return within 30 days after arrival of your parcel and get your money back. Please check our Return and Refund Policy Here.

Customer Support

Open Hours (Monday to Friday: 9:00AM-6:00PM (GMT+2). Please check our Contact Us page for more information.

Secure Payment

Your data is SSL encrypted and protected. To know more about our Billing Policy check it Here.