Cancellation Policy
Cancellation Window
- Orders can be cancelled within 1 hour of confirmation.
After this time, the order will be immediately processed and prepared for shipping.
Orders cannot be cancelled more than 1 hour after they were placed, even in exceptional circumstances.
How to Cancel
- Cancel your order by sending an email to contact@vadenly.com within the an hour assigned.
- Your order number and the email address used to make payment must be indicated.
- Requests that are made after the allotted time will not qualify for cancellation.
After the Window
- Just because you request after the cancellation window expires does not mean you're out of luck. You can still receive a return or refund.
- See our Return & Refund Policy for directions.
Response Time
- Cancellation requests are usually acted upon within two hours of getting your email.
- Once your cancellation is confirmed, you will get a notice.
Contact
For any questions, concerns, or support requests, don’t hesitate to get in touch with us using the details below.
Email Address: contact@vadenly.com
Business Address: 64 Temple Street, Yau Ma Tei, Kowloon, Hong Kong
Open Hours
Monday to Friday, 9:00 AM – 6:00 PM GMT+1, United Kingdom time
Please allow up to 12 hours for a response on weekdays, and 24 hours on weekends.