Billing Policy
Accepted Method of Payment
- Shopify Payments, which takes most major credit and debit cards, is the only way we take payments.
- On our website, every transaction is handled securely.
Timing of Billing
- Charges are made to customers when their orders are confirmed.
- As soon as your payment is successful, you will receive an email receipt.
Prices and Currency
- British Pounds (GBP) are used to list all prices.
- Unless otherwise specified, there won't be any additional or hidden fees at checkout.
Processing of Payments
- Shopify Payments, a safe platform that conforms with United Kingdom laws, handles payments.
- Rarely, transactions may take up to 24 hours to process, but most are completed instantly.
Not Making Payments
- You will be informed right away if a transaction fails.
- We'll try the payment again in a day. The order might be automatically cancelled if the retry is unsuccessful.
Compliance & Security
- A PCI-DSS compliant system handles all payments, guaranteeing that your information is encrypted and handled securely throughout the transaction.
- Your complete payment information is not kept on our servers.
Chargebacks and Refunds
- Please see our Return & Refund Policy for information on when and how to get a refund.
- You can ask your bank or card issuer for a chargeback if you think a charge was made incorrectly. A formal dispute review procedure will then be started by Shopify Payments.
Contact
For any questions, concerns, or support requests, don’t hesitate to get in touch with us using the details below.
Email Address: contact@vadenly.com
Business Address: 64 Temple Street, Yau Ma Tei, Kowloon, Hong Kong
Open Hours
Monday to Friday, 9:00 AM – 6:00 PM GMT+1, United Kingdom time
Please allow up to 12 hours for a response on weekdays, and 24 hours on weekends.